Troubleshooting

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Most problems with OctaneRender® relate to situations mentioned on this page. However, if you need to report an error, please include information about your machine’s current specifications and configuration, such as:

• OctaneRender® SE version and build number

• Operating system version, including bit version (32-bit or 64-bit)

• Video card(s), model(s), and VRAM size(s)

• Amount of RAM

• NVIDIA® driver version

• NVIDIA® CUDA® version

Please refer to the issue numbers listed to find common solutions.

Issue Description 1 Cannot find driver for laptop or computer 2 OctaneRender® won't open due to no CUDA® devices 3 OctaneRender® won't open due to license issues 4 OctaneRender® crashes while loading a file 5 Render looks strange or gives unexpected results 6 Navigation of Viewport is slow/UI is unresponsive 7 OctaneRender® works for a while, then closes while rendering 8 Can't change settings or save renders 9 OctaneRender® does not see all available video cards 10 Additional helpful hints